Connecting to a Video Chat
Depending on the state you're completing your visit from and the treatment area selected, you may be required to connect with a provider via video chat as part of your consultation.
- After you've submitted your visit, your information will be sent to a provider for review
- The provider will message you once they are ready to start the video chat
- You will receive a message in your account and a text notification, if enabled, with a prompt to join the video chat
- Join the video chat and make sure to allow access to your camera and microphone if prompted
- Connect with the provider and wait for them to end the call
- If a video chat is incomplete or gets disconnected, don't worry! The provider will message you to try again.
- Review your messages for additional communications the provider may send to close out the visit
Troubleshooting
If you're having technical issues with the video chat:
- Check your internet connection. Make sure your device has a strong and consistent network connection.
- Grant permissions. Check your settings to make sure you have enabled camera and microphone access so the provider can see and hear you.
- Refresh your browser: Reload the page, especially if you just granted permissions for your camera or microphone.
- Change devices. If the above do not correct the issue, we recommend trying with another device.
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Have additional questions or need assistance?
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