Submitting a Visit
- Sign in to the GoodRx Care website
- Select your treatment area from the services listed
- Confirm your current location
- Complete all the visit steps, including:
- Answering some medical questions to determine if this service is a good fit for your needs
- Submitting payment for the visit fee
- Uploading a government-issued photo ID and your photo to verify your identity
- Submit your visit and wait to connect with a provider
- The medical team typically responds within 4 hours during business hours (6AM- 7PM PST, M-F) and within 8 hours outside business hours or on holidays.
Resuming a Visit
If you’ve already started a visit but were unable to complete it, you can resume it.
- Go to Visit history section of your account
- You will see a list of all the visits that have been started along with the status of each visit
- Select the visit that you want to resume
- Press the "Resume visit" button
Please note that only visits in "Pre-Visit Intake" status can be resumed. If an extended amount of time has passed since a visit was started, it may be marked as abandoned. If a visit is abandoned, please start a new visit.
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Have additional questions or need assistance?
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