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Table of Contents |
Can you prescribe controlled substances?
We do not prescribe any medications that are listed as controlled substances by the U.S. Drug Enforcement Agency (DEA) or state law. This includes narcotics, amphetamine stimulants, and benzodiazepines.
How do I get my prescription?
If your treatment plan includes a prescription, we'll ask you to confirm your preferred pharmacy.
- Press the “Get prescription” button in the message from the provider confirming the prescription, or go to the Prescriptions page of your account
- Use the pharmacy search to find your preferred pharmacy
- Once confirmed, your prescription will be sent to the selected pharmacy
- Your prescription should be processed within a couple of hours by the
pharmacy and you can contact the pharmacy to confirm when it'll be ready
How much will my medication cost?
The cost of the medicine can vary by pharmacy. You can contact your pharmacy to confirm their price and provide insurance information or apply discount cards, if available.
If you would like to search for a GoodRx coupon, go to goodrx.com and type in the name of your medication in the search bar to begin. Check the prescription details (form, dosage, quantity) and make sure they match up with the prescription you have. Update the location if needed to see the results in your area.
How do I get a refill?
When a prescription is written, the provider will indicate the number of available refills, if applicable. The refills are sent to your pharmacy with the initial fill.
I have refills
If you have an active prescription but haven't received the full quantity you were prescribed, you can contact your pharmacy directly to let them know when you are ready for a refill.
- If you're asked for a prescription number when requesting your refill but don't have it on hand, ask the pharmacy to look up your prescription by your name and date of birth
- Note that prescriptions typically expire one year after it is written
I'm out of refills
If your prescription didn't include refills, you have used all the included refills, or your prescription has expired, please complete a new visit to discuss a new prescription with a provider.
- We are not able to complete refill authorizations sent by the pharmacy or send additional refills outside of a new visit
Can I change my pharmacy?
If you'd like to fill your prescription at a different pharmacy, you can have it transferred. To transfer the prescription:
- Contact your new pharmacy and ask them to initiate the transfer
- You can typically do this by phone, or some pharmacies may also offer the option to do it online
- Provide the requested information about your prescription and current pharmacy
- The new pharmacy will work on transferring the prescription, and you can contact them to confirm the status or confirm when it'll be ready
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Have additional questions or need assistance?
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