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Table of Contents |
How much does a visit cost?
Visit fees vary by service. Most visits start at $49 without a GoodRx Gold membership, and some services offer a discounted visit fee starting at $19 if you have an active Gold membership or sign up for one during a new visit.
Please note that the visit fee is for the online telehealth visit and is separate from the cost of a Gold membership or any medicine that may be prescribed to you.
Is the price of medication included with a visit?
The visit fee does not include the cost of any medication. If you are written a prescription, you would pay for the medication separately through the pharmacy.
How do I pay for my visit?
You will see a step to submit your payment information after starting your visit. You can pay for the visit fee using a debit or credit card.
After you submit your payment method, you may see an authorization on your card, but your card will not be charged until after a provider reviews your intake and shares their recommendations for next steps.
Can I use my Insurance/HSA/FSA?
This is currently a self-pay only service, so we aren't able to accept insurance/HSA/FSA for the visit fee. Please note that we also cannot provide detailed or itemized receipts to use for reimbursement with health benefits plans.
If you are written a prescription as part of a treatment plan here, you can still use your health benefits at the pharmacy to help pay for the medication, if applicable.
What if I'm having trouble submitting my payment?
If you receive an error message when submitting your payment:
- Double check the card information entered is correct
- Confirm that the card is not expired or deactivated
- Reach out to the card issuer to see if the charge is being blocked for any reason
If you are entering your payment information manually:
- Go to the Payment methods section of your account
- Select “Add payment method”
- Enter the card information and save it to your account
- Resume your visit by going to the Visit history section of your account
- Select the newly saved payment method on the payment step
If you are using a saved payment method:
- Go to the Payment methods section of your account
- Remove the existing saved payment method
- Select “Add payment method”
- Re-enter the card information to save it to your account
- Resume your visit by going to the Visit history section of your account
- Select the newly saved payment method on the payment step
- You may also choose to enter the payment information manually during the payment step
Can I get a receipt?
Once your visit is completed by a provider, a receipt will be saved to your visit and you will receive a copy via email as well. Please note that are not able to provide detailed or itemized receipts to use for reimbursement with health benefits plans.
To view a copy of the receipt for your visit fee:
- Go to the Visit history section of your account
- Select the visit you wish to view the receipt for
- Select “View receipt”
- If the original copy has expired, you can enter your email address to have a new one sent to you
- If processed a refund, your receipt will be updated once processed.
Can I get a refund for the visit fee?
If you aren't satisfied with your visit experience, please submit a ticket with our support team using the "Submit a request" link in the upper corner of this help center, and they will follow up to assist.
Please note that we aren't able to refund the cost of any medicine paid for through the pharmacy.
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Have additional questions or need assistance?
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